Hello! What can we help you find today?

• Can I use the same coffee for espresso and filter?
• Can you roast custom batches?
• Do you have a storefront where I can view products in person?
• Do you have recommended coffee recipes or brew guides?
• Do you sell green coffee beans?
• How is decaf coffee processed?
• How long does coffee stay fresh once opened?

See all articles in Product Recommendations & Coffee Questions →

• Can I add one-time item purchases to be shipped with my subscription?
• Can I cancel my subscription?
• Can I change my shipping address or payment method?
• Can I get the recipe card you include in subscriptions?
• Can I resume my paused subscription?
• Can I set flavour preferences for my subscription?
• Can I skip, delay, or change my subscription shipment?

See all articles in Subscriptions →

• Should I choose an electric or a manual (hand) grinder?
• What pour over dripper (brewer) should I start with as a new coffee enthusiast?
• What’s the difference between different dripper (brewer) materials and filter materials?
• Which filters fit which dripper (brewer)?
• Which grinder should I get for espresso vs pour-over?
• Why are filter shapes slightly different?

• Changing the strength and extraction of espresso

• Can I pick up my order in person?
• Can you recommend water recipes?
• Do you have a storefront or cafe space with seating? Can I order a drink and work there?
• Do you offer food?
• Do you offer non-coffee drinks?
• Is everything I see online available for in-store pick up?
• What are your milk alternatives?

See all articles in Cafe →

• How can I track my delivery?
• How long will delivery take to my destination?
• I haven’t received my order, what do I do? My tracking says “delivered” but I don’t have it. What should I do?
• I’ve noticed an error, can I make a change to my order?
• Shipping to USA
• What happens if my package is delayed?
• What if my shipping address is incorrect?

See all articles in Shipping & Delivery →

• What happens if my local customs returns my order to Rogue Wave?
• Who pays customs fees, duties, taxes or import fees?
• Why are duties now charged automatically?
• Why is my international parcel delayed at customs?
• Will I have to pay customs duties or taxes on my order? Why was I charged duties on my U.S. order?

• Do you ship internationally?
• Do you ship to the United States?
• My international order is delayed or held in customs, can you help push it through?
• What happens if I refuse or don’t pay customs fees?
• What is the current tariff or duties situation for orders to the United States?
• Why is U.S. transit time longer now, or why does tracking pause for several days?
• Will I have to pay duties, taxes, or customs fees?

• My box arrived damaged. What should I do?
• My item looks different from the photos or has small variations. Is this a defect?
• Something was missing or incorrect in my order - what now?
• What if my item arrived damaged?

• Can I exchange something if I ordered the wrong item?
• Do I have to pay for return shipping?
• Do I have to return unused equipment in original packaging?
• How long do refunds take?
• What is “free shipping”?
• What is your return policy?
• What items are not eligible for return?

See all articles in Returns, Exchanges & Refunds →

• Does my item / issue qualify for a warranty fix?
• My grinder isn’t aligned. Is this covered under warranty?
• Which brands warranties do you handle directly?

• Can we get custom/white-label coffee?
• Do you offer wholesale outside North America?
• How do I join your wholesale portal / account?
• I want to make a large, one-time purchase of coffee (for an event, milestone, and/or corporate gift etc). Should I fill out a Wholesale Application?
• What is your minimum wholesale order? Do you offer free shipping for wholesale customers?