Customs & Duties

• What happens if my local customs returns my order to Rogue Wave?

  If an international order is returned to us by customs of your country or the courier, it’s usually due to unpaid or refused customs fees, incomplete clearance, non-collection of the parcel, or a delivery issue that couldn’t be resolved. If the parcel is successfully returned to us and can be re...

• Who pays customs fees, duties, taxes or import fees?

  The recipient is responsible for any customs fees, duties, taxes, or import fees assessed on an order. These charges are determined by the destination country’s customs authority and the courier, based on factors like shipment contents, declared value, and local regulations. Rogue Wave does not ...

• Why are duties now charged automatically?

  Duties are now calculated and collected automatically at checkout to make the delivery process smoother and more predictable. Previously, duties or taxes (when applicable) were often charged by the courier at delivery. Collecting them upfront helps avoid surprise fees, delivery delays, or parcel...

• Why is my international parcel delayed at customs?

  International parcels may be delayed while they are being reviewed or processed by customs authorities in the destination country. Customs delays can happen for a variety of reasons, including inspections, verification of shipment details, payment of applicable duties or import fees, or high pro...

• Will I have to pay customs duties or taxes on my order? Why was I charged duties on my U.S. order?

  Some orders may be subject to customs duties or taxes, depending on the destination and the contents of the shipment. In many cases, coffee itself may not incur additional import duties, while equipment, accessories, or mixed orders may be assessed duties or taxes based on how the shipment is cl...