Shipping & Delivery
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We provide free shipping on orders over $150 CAD to : Singapore, China, Hong Kong SAR, Japan, South Korea, Malaysia**,** Macao, and Taiwan. Generally, we will use FedEx, UPS, or DHL to these destination. Please ensure you include an English-spelling name and shipping address on your order, we ar...
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Canada Shipping and Local Edmonton Delivery
We ship from Edmonton, AB, Canada - We provide local delivery in Edmonton, Sherwood Park & St Albert on weekdays -Shipping within Canada is free on orders over $45, or $10 flat rate (unless otherwise noted on the product) - express shipping available at additional charge - we ship via UPS, F... -
Shipping to these European Countries are free on orders over $150 CAD: United Kingdom, Germany, Austria, Finland, Ireland, Netherlands, Norway, Sweden, Switzerland, Belgium, France, Hungary, Iceland, Italy, Luxembourg, Malta, Portugal, Spain, & Denmark Generally we ship with DHL or FedEx. Sh...
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Once your order ships, you’ll receive a shipping confirmation email with tracking information. The tracking link allows you to follow your package as it moves through the courier’s network. Please note that tracking updates may take some time to appear after the shipping label is created, especi...
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How long will delivery take to my destination?
Shipping times vary based on your location and the courier selected at checkout. Local deliveries are typically fulfilled within 1-3 business days. Within Canada, most orders arrive within 2-7 business days after shipping. For the United States, delivery typically takes 7-14 business days (unles... -
If your tracking shows “Delivered” but you can’t locate your package, we recommend checking a few things first: Look around your delivery area, including porches, mailrooms, garages, or side entrances Check with household members, neighbours, or building management Confirm that the shipping add...
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I’ve noticed an error, can I make a change to my order?
Once an order has been placed, we can’t guarantee that changes can be made. If you notice an error shortly after placing your order, please reach out to us as soon as possible and we’ll do our best to help before it’s shipped. Once an order has shipped, we’re typically unable to make changes. I... -
Free standard shipping to USA on orders over $57 USD - about $10-15 CAD shipping on orders under $57 USD - Our free standard shipping also applies to Hawaii, Alaska, and Puerto Rico. We generally use UPS or Canada Post/USPS for our shipping to USA. - Express shipping available at additional cost...
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What happens if my package is delayed?
Once your order has shipped, delivery timelines are managed by the courier. Occasional delays can happen due to weather, high shipping volume, customs processing, or regional disruptions. If your tracking shows that your package is still in transit, we recommend allowing a little extra time for ... -
What if my shipping address is incorrect?
Please double-check your shipping address carefully before placing your order. Once an order has been submitted, we’re not always able to make changes, especially if it has already entered fulfillment. If you notice an error as soon as possible, contact us right away and we’ll do our best to upd... -
What qualifies for free shipping?
The minimum order amount for local delivery (Edmonton, St. Albert, Sherwood Park) is $15 CAD and the delivery fee is $5 CAD. Free local delivery is available for orders over $35 CAD. Free shipping Canada wide on orders over $45 CAD. Free shipping on orders over $57 USD including Hawaii, Alaska,... -
What qualifies for Local Delivery?
We deliver within Edmonton's city limits, St. Albert, Sherwood Park, Spruce Grove, and Stony Plain from Monday to Friday, excluding holidays. If your address is a house, we will ring your door bell or give you a call. Please let us know of any special instructions in the notes during check out. ... -
When and how will my order ship?
Most orders ship within 1-4 business days from the time they are placed. Orders are fulfilled Monday through Friday, excluding holidays. Shipping timelines can vary depending on order volume, availability of items, and our roasting schedule. During busy periods or promotions, fulfillment may tak... -
We work with several trusted couriers, including Canada Post, UPS, Purolator, FedEx, and DHL, depending on the destination, service level, and current availability. The courier used for your order is selected at checkout based on your location and the shipping option chosen. In some cases, we ma...