Shipping & Delivery
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Once your order ships, you’ll receive a shipping confirmation email with tracking information. The tracking link allows you to follow your package as it moves through the courier’s network. Please note that tracking updates may take some time to appear after the shipping label is created, especi...
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How long will delivery take to my destination?
Shipping times vary based on your location and the courier selected at checkout. Local deliveries are typically fulfilled within 1-3 business days. Within Canada, most orders arrive within 2-7 business days after shipping. For the United States, delivery typically takes 7-14 business days (unles... -
I’ve noticed an error in my order. Can I make a change to it?
Once an order has been placed, we can’t guarantee that changes can be made. If you notice an error shortly after placing your order, please reach out to us as soon as possible and we’ll do our best to help before it’s shipped. Once an order has shipped, we’re typically unable to make changes. I... -
My order is missing or my tracking says “delivered” but I don’t have the package. What should I do?
If your tracking shows “Delivered” but you can’t locate your package, we recommend checking a few things first: Look around your delivery area, including porches, mailrooms, garages, or side entrances Check with household members, neighbours, or building management Confirm that the shipping addr... -
What happens if my package is delayed?
Once your order has shipped, delivery timelines are managed by the courier. Occasional delays can happen due to weather, high shipping volume, customs processing, or regional disruptions. If your tracking shows that your package is still in transit, we recommend allowing a little extra time for ... -
What if my shipping address is incorrect?
Please double-check your shipping address carefully before placing your order. Once an order has been submitted, we’re not always able to make changes, especially if it has already entered fulfillment. If you notice an error as soon as possible, contact us right away and we’ll do our best to upd... -
What qualifies for free shipping?
To view our most up-to-date Shipping & Delivery policy, including what qualifies for free shipping, visit this page: https://roguewavecoffee.ca/pages/shipping-delivery-return-policy -
What qualifies for local delivery?
To view our most up-to-date Shipping & Delivery policy, including what qualifies for local delivery, visit this page: https://roguewavecoffee.ca/pages/shipping-delivery-return-policy -
When and how will my order ship?
Most orders ship within 3 business days from the time they are placed. Orders are fulfilled Monday through Friday, excluding holidays. Shipping timelines can vary depending on order volume, availability of items, and our roasting schedule. During busy periods or promotions, fulfillment may take ... -
We work with several trusted couriers, including Canada Post, UPS, Purolator, FedEx, and DHL, depending on the destination, service level, and current availability. The courier used for your order is selected at checkout based on your location and the shipping option chosen. In some cases, we ma...