Subscriptions

• Can I add one-time item purchases to be shipped with my subscription?

  In most cases, yes. Before your subscription order enters fulfillment, you can typically add one-time items directly through yourcustomer accountso they ship with your upcoming subscription delivery. If your subscription was already charged, the add-ons will be charged separately. Please note: ...

• Can I cancel my subscription?

  Yes. You can cancel your subscription at any time through your customer account. Once cancelled, no future orders will be processed. If an order has already processed or entered fulfillment, it may not be possible to cancel that specific shipment, but cancellation will apply to all future delive...

• Can I change my shipping address or payment method?

  Yes, you can update your shipping address and payment method directly through your customer account. Changes must be made before your next subscription order processes to apply to the upcoming shipment. Updates made after an order has already been processed will apply to the following delivery i...

• Can I get the recipe card you include in subscriptions?

  We typically reserve recipe cards for our Roaster's Club subscribers. First, we prioritize our monthly subscribers where the orders are processed early on in a month, and we do our best to ensure our bi-weekly subscribers also receive the cards, too. If we have recipe cards leftover, you may noti...

• Can I resume my paused subscription?

  Yes. A paused subscription can be resumed at any time. In most cases, you can resume your subscription directly through your customer accountby updating the status or your next delivery date. Once resumed, your subscription will continue on its regular schedule. If your subscription was paused ...

• Can I set flavour preferences for my subscription?

  If you wish to set flavour preferences for your subscription, it's best to opt for the Build Your Own Subscription option. We offer a few options here that give you the option to request specific notes, from chocolatey and nutty, to intense and wild flavours, to decaf. This is the best option if ...

• Can I skip, delay, or change my subscription shipment?

  Yes. You can skip, delay, or reschedule your subscription shipments. Most subscription changes can be made directly through your customer accountbefore your next order gets processed. This includes skipping a delivery, adjusting the shipment date, or changing the delivery frequency. If you woul...

• Can I swap the coffee in my subscription?

  You can only swap the coffee in your subscription for the Build Your Own Subscription option. After you purchase your subscription, you can access your customer account and swap out the coffee types you have selected. For example, if you have 1x Gentle Wave in your 1-bag Build Your Own Subscript...

• Do subscriptions follow the same shipping timelines as regular orders?

  Yes. Once a subscription order ships, it follows the same shipping timelines and courier transit estimates as regular orders. The main difference is when the order processes. Subscription orders are generated on their scheduled billing date, then fulfilled and shipped according to our normal shi...

• How do Rogue Wave subscriptions work?

  Our subscriptions are a simple way to receive fresh, seasonal coffees curated by our roasting team. Each delivery features a rotating selection chosen to highlight different origins, varieties, and processing styles. All of our coffees are roasted light to medium and are suitable for both filter...

• I made an update in my account, why did my subscription price change?

  Subscription prices can change when there are updates to pricing, costs, or the subscription structure. In some cases, pricing updates apply only to new subscriptions, while existing subscriptions remain unchanged. However, if changes are made to an existing subscription (such as swapping items,...

• What happens if there’s an issue with a subscription order?

  If there’s an issue with a subscription order, it’s handled the same way as a regular order, following our standard policies. This can include situations like: A missing or incorrect item  Damage during transit  A confirmed fulfillment error Please reach out to us if you have an issue with your...

• When does my first and second order ship?

  Your first order will always ship as soon as possible! Your second order depends on the type of subscription and frequency you selected. If you purchased a Roaster's Club (Monthly) subscription before the last 10 days of a month, your second order will process on the 1st of the coming month. If...

• When do subscription orders ship?

  Subscription orders typically ship around their scheduled billing date, once payment has been successfully processed. Orders are fulfilled Monday through Friday, excluding holidays. The exact ship date can vary depending on factors like roast scheduling, order volume etc. Once your subscription...

• When will I be charged for my subscription?

  You’ll be charged automatically when each subscription order processes, based on your selected delivery schedule. This charge happens shortly before the order enters fulfillment, so payment issues can typically be resolved without delaying your shipment. You’ll receive a confirmation when the or...

• Why was my subscription paused?

  The most common reason a subscription is paused is an issue with the payment method on file, such as an expired card or a declined charge. When a payment can’t be processed, the system automatically pauses the subscription to prevent repeated failed charges. This can happen even if you didn’t ma...