My box arrived damaged. What should I do?

We try our best to ensure your order arrives safely to you. If you experience issues or receive a damaged item in your order, please contact us within 7 days of receiving the order, so we can rectify this for you as soon as possible. Any shipping issues due to improper information provided by the customer cannot be absorbed per our Shipping Policy.

Note: If we do not receive a response within 1 week from when we send notification about your package, we will cancel your order and issue a refund. Initial shipping fees will be deducted from refunded value.

May 21, 2026

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