Returns, Exchanges & Refunds
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Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer. Details about shipping costs, restocking fees, and exceptions are outlined in our Return, Exchange, and Warranty Policies. -
Refunds can take 2-3 business days to appear on your original form of payment, depending on your bank or service provider.
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When an order qualifies for free shipping, the cost of shipping is covered by Rogue Wave, not by the carrier. The carrier still charges us for the delivery service. “Free shipping” simply means that cost is not passed on to you at checkout. Because the shipping service has already been provided ...
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Because many of our products are food items, not all items are eligible for return. Return eligibility depends on the product type and condition. We recommend reviewing our full Return, Exchange, and Warranty Policiesfor detailed information.
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Why is the original “free shipping” cost deducted from my refund?
When an order qualifies for free shipping, the shipping cost is covered by us, and paid to the carrier, at the time of purchase. If items from that order are later returned, the original shipping cost is not refundable. In these cases, the cost of outbound shipping is deducted from the refund am...