Returns, Exchanges & Refunds

• Can I exchange something if I ordered the wrong item?

  In some cases, yes - depending on the item and its condition. If you ordered the wrong item, please contact us as soon as possible. Eligible items must be unused, in original condition, and within the approved return window to qualify for an exchange. Please note: Coffee and other consumable i...

• Do I have to pay for return shipping?

  Return shipping costs are the responsibility of the customer. Details about shipping costs, restocking fees, and exceptions are outlined in our Return, Exchange, and Warranty Policies.

• Do I have to return unused equipment in original packaging?

  Yes, any returns or exchanges must be returned in original packaging.

• How long do refunds take?

  Refunds can take 2-3 business days to appear on your original form of payment, depending on your bank or service provider.

• What is “free shipping”?

  When an order qualifies for free shipping, the cost of shipping is covered by Rogue Wave, not by the carrier. The carrier still charges us for the delivery service. “Free shipping” simply means that cost is not passed on to you at checkout. Because the shipping service has already been provided ...

• What is your return policy?

  Because many of our products are food items, not all items are eligible for return. Return eligibility depends on the product type and condition. We recommend reviewing our full Return, Exchange, and Warranty Policiesfor detailed information.

• What items are not eligible for return?

  Coffee is a food product and is not eligible for return, exchange, or refund. If you have questions about a coffee before purchasing, we’re always happy to help guide you before checkout. Some non-consumable items may be eligible for return or exchange if they are unused, in original condition,...

• Who pays for shipping on exchanges?

  In most cases, customers are responsible for shipping costs associated with returns and exchanges. This includes: Shipping the original item back to us  Shipping the exchanged item back to you If an exchange is required due to an error on our end or a verified defect, return and reshipment cost...

• Why is the original “free shipping” cost deducted from my refund?

  When an order qualifies for free shipping, the shipping cost is covered by us, and paid to the carrier, at the time of purchase. If items from that order are later returned, the original shipping cost is not refundable. In these cases, the cost of outbound shipping is deducted from the refund am...