Lost, Damaged, or Missing Items

• My box arrived damaged. What should I do?

  We try our best to ensure your order arrives safely to you. If you experience issues or receive a damaged item in your order, please contact us within 7 days of receiving the order, so we can rectify this for you as soon as possible. Any shipping issues due to improper information provided by the...

• My item looks different from the photos or has small variations. Is this a defect?

  In many cases, no. Small variations are normal for many of the products we carry, especially items that are handmade, hand-finished etc. as mentioned on each product’s page. This can include: Slight differences in color, shape, glaze, or finish Minor surface marks, texture variation, or uneven...

• Something was missing or incorrect in my order - what now?

  If something appears to be missing from your order, please reach out to us and we’ll be happy to look into it. When contacting us, including the following details will help us resolve the issue more quickly: Your order number A brief description of what appears to be the issue Photos of the ite...

• What if my item arrived damaged?

  If an item arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible with your order number and photos of the issue and the packaging, if applicable. How these situations are handled depends on the product and manufacturer. Full details are outlined in our ...