If there’s an issue with a subscription order, it’s handled the same way as a regular order, following our standard policies.
This can include situations like:
- A missing or incorrect item
- Damage during transit
- A confirmed fulfillment error
Please reach out to us if you have an issue with your subscription order. Once the issue is reviewed, we’ll resolve it in line with our Return, Exchange, and Warranty Policies, based on the item and situation. Subscription status doesn’t change how issues are assessed, but it does help ensure future shipments continue smoothly on the same account once the issue is resolved.
May 25, 2026