The most common reason a subscription is paused is an issue with the payment method on file, such as an expired card or a declined charge.
When a payment can’t be processed, the system automatically pauses the subscription to prevent repeated failed charges. This can happen even if you didn’t manually pause it.
If this happens, you can update your credit card in the Subscriptions area of your Customer Account. If you get stuck along the way, just reach out to us, and we can send you a secure link to update your payment method. Once updated, your subscription can resume as normal.
If you’re unsure why your subscription was paused, feel free to contact us and we’ll be happy to take a look.
May 25, 2026