International & USA Shipping

  • Do you ship internationally?

    Yes, we offer international shipping to select countries. Available destinations, shipping rates, and courier options will appear at checkout when international shipping is supported for your address. More information is available above under the “Where and How do you Ship?” section. Delivery ti...

  • Do you ship to the United States?

    Yes, we are currently accepting orders shipping to the United States. We offer free U.S. shipping on orders over USD $57. Available shipping options, couriers, and rates will be shown at checkout based on your location and order contents. Please note that shipping to the U.S. may take slightly ...

  • My international order is delayed or held in customs, can you help push it through?

    International orders may occasionally be delayed due to customs processing, which is handled by the destination country’s customs authority and the courier. Customs delays can happen for a variety of reasons, including inspections, incomplete documentation requests, or high processing volumes. T...

  • What happens if I refuse or don’t pay customs fees?

    If customs fees are refused or not paid, the shipment may be held, returned to us, or abandoned by the courier or customs authority. Any costs associated with a refused or returned international shipment, including return shipping, duties, taxes, or customs fees, are the responsibility of the re...

  • What is the current tariff or duties situation for orders to the United States?

    (Updated January 2026) As of now, roasted coffee shipped to the United States from Canada is not subject to the previous import tariffs that were in place earlier. For most U.S. coffee-only orders, this means no additional tariff charges. When applicable, duties or taxes are typically calculate...

  • Why is U.S. transit time longer now, or why does tracking pause for several days?

    U.S. orders now follow a multi-stage shipping process, which can result in longer overall transit times. Most standard U.S. shipments first travel from our roastery in Canada to a U.S. partner facility before entering the local delivery network. During this cross-border and consolidation stage, t...

  • Will I have to pay duties, taxes, or customs fees?

    Yes. International orders may be subject to duties, taxes, or customs fees, determined by the destination country and are not included in your order total. These fees are assessed by local customs authorities and are the responsibility of the recipient. We do not collect or control these charges...